Needham, MA

Responsibilities:

  • Coordinate, schedule, and lead client projects, including defining project scope, creating proposal, and post-service follow-up
  • Work with customers, field technicians, and other stakeholders to manage and track customer projects in real-time
  • Deepen and strengthen customer relationships via onsite meetings and regular customer engagement
  • Work with client services, microbiology, technical reporting, and field service teams to execute effectively on all aspects of the customer experience
  • Liaise amongst manufacturers, vendors, and your customers to expedite emergent diagnostic and repair services
  • Grow your customer base and penetrate existing customer accounts by offering new and creative solutions as needs evolve
  • Follow industry trends to keep your team and your customers informed on industry and regulatory changes

Must Haves:

  • 2 to 3 years of experience in account management or customer service role.
  • Ability and willingness to travel to customer sites.
  • Proficiency in MS Office suite of services, including Excel, Outlook, and Access.
  • Excellent communication skills and attention to detail.
  • Desire  and ability to work closely with team members and multi-task in a dynamic setting
  • Ability to learn and understand technical aspects of customer facilities and equipment is essential
  • Experience in healthcare, pharma, biotech or life sciences industries a plus.

Education:

  • Bachelor’s Degree, or high school diploma with equivalent job experience.

We offer a comprehensive compensation package including competitive wages, medical and dental benefits. In addition to 401(k) plan with a company matching contribution, life insurance, long-term disability, EAP (employee assistance program), flexible spending account (FSA), holiday/vacation time, as well as educational assistance.

 

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